Terms & Policies

Cancellation Policy

We get it – life happens! We love our guests and make sure the time needed for pre-booked appointments is reserved just for you! We ask that you provide us at least 12 hours notice in the event that you need to cancel your appointment so we’re able to book other guests. Because our Estheticians work hard to dedicate their time to your appointments, there will be a $20 fee for cancellations within 12 hours of the appointment for services booked for one hour or longer.

Late Policy

We ask that you call us if you’re running any later than 5 minutes. We’ll do our best to accommodate you without delaying our next guest’s appointment. In the event you’re running 10 minutes late or more, we will likely need to reschedule as we book most waxing in 15 minute increments.

No Show Policy

We will email, call, and sometimes text you prior to your appointment to remind you of the date/time. Not showing up for your appointment without notice will result in a $20 no-show fee for appointments 50 minutes or longer as our estheticians are commission based.

Waxing Age Policy

We offer waxing services for ages 12 and up with parental consent. Bikini/ Brazilian waxes are available to guests 15 and up with a parent/ guardian present.

Child Policy

We love your kids but we do ask that you leave them at home. The wax room is not always appropriate for children and we often have facials/ massages going on which require a quiet spa. We appreciate your understanding!

Return/ Refund Policy

Returns/ exchanges are accepted within 15 days on jewelry, apparel, accessories, and home goods. Any used/opened soaps, lip products, or candles cannot be returned. Skincare purchases are non-refundable.

Groupon Policy

Promotional value expires 120 days after purchase. Dollar amount paid never expires. Spa party for four requires a reservation at least two to three weeks in advance. Appointment always required. Limit 1 per person, may buy 1 additional as gift(s). Valid only for option purchased. Voucher is non-transferable. Not valid for customers active within the past 12 month(s) in ID, and since 2013 for CA. Must provide 21+ ID to receive alcoholic beverages. Not valid with other offers or promotions. Standard cancellation policy applies (any fees not to exceed voucher price). Sweet Cheeks is solely responsible to purchasers for the care and quality of the advertised goods and services. An auto gratuity of $10 per service is collected at checkout after Groupon services are complete. This amount can be increased if desired.

Membership Policy

Our memberships are available for Picture Perfect, Brazilian, Signature Renewal Peel, Microdermabrasion, Sweet Cheeks Custom Facial, or Sweet Cheek Custom Massage services. We do not require a downpayment, however a 6 month commitment with auto debit is required. After the 6 month commitment, 30 days notice is required to cancel the membership. All accumulated benefits will be forfeited. One final draft will be deducted from the account during the 30 day cancellation period. Appointments must be cancelled within 24 hours to avoid a charge equal to the cost of the scheduled service.

Gratuity Policy

Our Estheticians work very hard to provide a great experience! While gratuity is not required, it is greatly appreciated. 20-25% is the industry standard. For Groupons, an auto gratuity of $10 per service is collected at checkout after services are complete. This amount can be increased if desired.

Gift Card/ Gift Certificate Policy

Gift cards and gift certificates are non-refundable. Gift cards can be used towards products and services. Gift certificates are only applicable to the listed service.

We stand by our service!

If you are unhappy with your service or did not achieve the desired results, please contact a manager within 24 hours of your service.

FAQs

Q: How do I prepare for a spray tan?

A: We recommend showering, shaving, and exfoliating prior to a spray. Make sure not to apply any moisturizer, deodorant, makeup, or perfume! Completely clean skin achieves the best tan.

Q: What do I wear for a spray tan?

A: You may undress to your level of comfort during your spray. After your tan, we recommend wearing something dark and loose. The bronzer used in the spray formula may rub off on clothing but don’t worry – it washes right out!

Q: How long do I wait before showering after a spray tan?

A: We suggest waiting at least 8 hours after a spray to come in contact with ANY water. No showering, bathing, swimming, and don’t even think about doing those dishes!

Q: How long does a spray tan last?

A: It depends! Everyone’s skin exfoliates at different rates. We typically see our guest’s tans lasting anywhere from 5-10 days when properly taken care of.

Q: Will a person be spraying me or a machine?

A: We offer airbrush tanning. We find that airbrushed spray tans give a better overall tan that can be tailored to all body shapes and sizes!

Q: Can I get a wax and a spray tan in the same day?

A: While we don’t recommend it, it is possible. We use oils during our waxes and that can interfere with the development of your tan. However, if you need them done same day, please ensure your esthetician gives you a warm towel to wipe off any excess oil before your spray.

Q: I’m getting married! How far out should I get a wax and a spray tan?

A: We suggest getting your wax 3-4 days out, and your spray tan 1-2 days out. This will give you the freshest results on the big day!

Q: What is considered a Brazilian?

A: A Brazilian wax removes all hair from the pubic area – front and back. Leaving any hair is optional.

Q: How long do I have to wait after shaving to get a Brazilian?

A: Best results come from hair that is at least ¼ of an inch, or the size of a grain of rice. We suggest waiting a full two weeks to allow for enough growth for the best results.

Q: Can I get waxed during my period?

A: Yes! Please note, this time of the month can make you more sensitive due to varying hormone levels. We ask that you freshen up prior to your appointment and put in a fresh tampon.

Q: Can I get waxed while pregnant?

A: Yes! Keep in mind, you may experience more sensitivity during and after your wax while being pregnant. Please feel free to consult with your doctor prior to your appointment.

Q: How long should I wait between waxes?

A: We recommend waiting 4-5 weeks before coming back for your next wax. This varies depending on your hair growth cycle.

Q: How often should I get facials?

A: It’s really up to you! You can get a facial every month, or quarterly if you prefer. We offer memberships for our clients who opt to come once a month.