Terms & Policies

Cancellation Policy

We get it – life happens! We love our guests and make sure the time needed for pre-booked appointments is reserved just for you! We ask that you provide us at least 12 hours notice in the event that you need to cancel your appointment so we’re able to book other guests. Because our Estheticians work hard to dedicate their time to your appointments, there will be a $20 fee for cancellations within 12 hours of the appointment for services booked for one hour or longer.

Late Policy

We ask that you call us if you’re running any later than 5 minutes. We’ll do our best to accommodate you without delaying our next guest’s appointment. In the event you’re running 10 minutes late or more, we will likely need to reschedule as we book most waxing in 15 minute increments.

No Show Policy

We will email, call, and sometimes text you prior to your appointment to remind you of the date/time. Not showing up for your appointment without notice will result in a $20 no-show fee for appointments 50 minutes or longer as our estheticians are commission based.

Waxing Age Policy

We offer waxing services for ages 12 and up with parental consent. Bikini/ Brazilian waxes are available to guests 15 and up with a parent/ guardian present.

Child Policy

We love your kids but we do ask that you leave them at home. The wax room is not always appropriate for children and we often have facials/ massages going on which require a quiet spa. We appreciate your understanding!

Return/ Refund Policy

Returns/ exchanges are accepted within 15 days on jewelry, apparel, accessories, and home goods. Any used/opened soaps, lip products, or candles cannot be returned. Skincare purchases are non-refundable.

Groupon Policy

Promotional value expires 120 days after purchase. Dollar amount paid never expires. Spa party for four requires a reservation at least two to three weeks in advance. Appointment always required. Limit 1 per person, may buy 1 additional as gift(s). Valid only for option purchased. Voucher is non-transferable. Not valid for customers active within the past 12 month(s) in ID, and since 2013 for CA. Must provide 21+ ID to receive alcoholic beverages. Not valid with other offers or promotions. Standard cancellation policy applies (any fees not to exceed voucher price). Sweet Cheeks is solely responsible to purchasers for the care and quality of the advertised goods and services. An auto gratuity of $10 per service is collected at checkout after Groupon services are complete. This amount can be increased if desired.

Membership Policy

Our memberships are available for Picture Perfect, Brazilian, Signature Renewal Peel, Microdermabrasion, Sweet Cheeks Custom Facial, or Sweet Cheek Custom Massage services. We do not require a downpayment, however a 6 month commitment with auto debit is required. After the 6 month commitment, 30 days notice is required to cancel the membership. All accumulated benefits will be forfeited. One final draft will be deducted from the account during the 30 day cancellation period. Appointments must be cancelled within 24 hours to avoid a charge equal to the cost of the scheduled service.

Gratuity Policy

Our Estheticians work very hard to provide a great experience! While gratuity is not required, it is greatly appreciated. 20-25% is the industry standard. For Groupons, an auto gratuity of $10 per service is collected at checkout after services are complete. This amount can be increased if desired.

Gift Card/ Gift Certificate Policy

Gift cards and gift certificates are non-refundable. Gift cards can be used towards products and services. Gift certificates are only applicable to the listed service.

We stand by our service!

If you are unhappy with your service or did not achieve the desired results, please contact a manager within 24 hours of your service.

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